Updated September 3, 2022
We are ever committed to respecting and protecting your privacy. This Policy outlines the information we collect during your use of the website located at www.vipenglishlearners.com (the “Site”) or what we otherwise obtain about you (“Personal Information”).
VIP English Learners is devoted to the principles of user consent and choice and encourages you to determine your method of engagement with VIP English Learners. To this end, according to applicable law, you may limit, restrict, or deny VIP English Learners' right to disclose your Personal Data to third parties or to use it for a purpose that materially differs from the one for which it was originally allowed by you. Please email us at email@example.com in order to exercise your right to decide.
Our Company Data Protection Policy refers to our commitment to treating Users' information with the utmost care and confidentiality. With this policy, we ensure that we gather, store and handle data fairly, transparently, and with respect for individual rights. We never sell Users' information, and we employ secure technology to protect Users' data from unapproved access, disclosure, alteration, or destruction. However, there are limits to how technology can protect data. Therefore, complete security cannot be fully guaranteed. We accept no liability for disclosures outside our control. You are also responsible for using reasonable efforts to protect your information. For example, never share your password when using the Service and protect your username, password, and personal login information so that others cannot access your personal information. In addition, you are responsible for maintaining the security of your personal computing device while using the Application.
You bear sole responsibility for maintaining the security of virtual private server ("VPS") environments maintained under your Account(s). You are solely responsible for ensuring compliance with any applicable privacy guidelines and regulations for all jurisdictions in which you may operate concerning appropriate practices for the collection, storage, and dissemination of personal information using your VPS. In no event shall VIP English Learners be held liable for your failure to adopt and/or practice appropriate measures for safeguarding personal information stored within or transmitted through your VPS.
Personal Identification Information
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How We Collect Information
When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.
How We Use Collected Information
We collect such Non-personal and Personal Information for the following purposes:
To improve customer service
The information you provide helps us respond to your customer service requests and support needs more efficiently. The information we collect enables us to provide our Users with ongoing customer assistance and technical support. The data you share is used to create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.
To personalize user experience
We may use information in the aggregate to understand how our Students as a group use the services and resources provided in our School.
To send periodic emails
We may use Student email addresses to send Students information and updates pertaining to their order. Personal information allows us to be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages. Student email addresses may also be used to respond to Student inquiries, questions, or other requests.
To provide support
We use the information you provide us through phone calls, SMS, chats, emails, web forms, and other communications to contact you about the services that we think you may be interested in purchasing. If you choose to purchase our services online through our web form, VIP English Learners will use that information to set up your account. Information you submit in writing, including chat, email, and web form information, may be archived and linked to information that VIP English Learners collects about your web visits. Your phone calls may be recorded for training and operational purposes and VIP English Learners may enter information provided over the phone into our system for use for the purposes described in this paragraph.
To comply with legal principles
We may collect personal information to comply with any applicable laws and regulations.
Sharing Your Personal Information
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How We Communicate With Our Users
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
VIP English Learners transfers Personal Data to third parties, including without limitation, law enforcement agencies, and consumer reporting agencies, in the normal course of business, subject to service of lawful process or your written consent. If you breach the Terms of Service, or if VIP English Learners is under a duty to disclose your Personal Data to comply with any legal obligation, VIP English Learners may disclose your information to the relevant authority. Disclosure may include, but is not limited to, exchanging information with other companies and organizations for regulatory auditing, fraud protection, and credit risk reduction. In particular, VIP English Learners may release the information it collects to third parties when VIP English Learners believes that it is appropriate to comply with the law, enforce legal rights, protect the rights and safety of others, or assist with industry efforts to control fraud, spam or other undesirable conduct. VIP English Learners may also release the information it collects to third parties, where the information is provided to enable such third parties to provide services to VIP English Learners' Users. In the event you request the disclosure of your Personal Data by VIP English Learners, you will be responsible for the cost of disclosure efforts outside of VIP English Learners' normal course of business.
A student may find advertising or other content in our School that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our School. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Student, is subject to that website's terms and policies.
Right to Withdraw
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org.
Questions and Your Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com.
Your Acceptance of These Terms
The following links explain how to access cookie settings in various browsers:
To opt-out of being tracked by Google Analytics across all websites, visit the link: http://tools.google.com/dlpage/gaoptout.
If you have queries or complaints concerning how we use your Personal Information, please contact VIP English Learners at firstname.lastname@example.org. We will attempt to resolve any such complaints in a reasonably timely manner and in accordance with this policy.